Frequently Asked Questions

Your files are encrypted in transit (TLS) and processed in isolated sandboxes. Free-tier files are auto-deleted 1 hour after processing. We never read, index, or share your file contents. Our workers run with outbound network access disabled — your data cannot be exfiltrated by a worker.

Free: 1 hour. Starter: 6 hours. Pro: 24 hours. Business: 72 hours. Enterprise: 7 days. Admin: permanent. After retention expires files are permanently and irrecoverably deleted from our storage.

Never. Every output file is clean — no HugMyTools branding, no watermarks, regardless of your tier. This is a core product promise.

No. You can upload and process files without an account. Creating a free account gives you 10 operations per day tracking, file history, and the ability to chain tools. Paid tiers add cloud vault storage and higher limits.

Free forever — 10 operations per day, 50 MB PDF limit, 20 MB image limit, 5 files per operation, 1-hour file retention. No credit card required. Most common tools are fully free.

OCR, background removal, AI summarization, digital signatures, redaction, and AI upscaling are premium because they consume significant compute. Free-tier users get a monthly allowance (e.g. 5 OCR scans/month). Paid tiers get higher or unlimited allowances.

Yes, any time. Cancel from the Subscription tab in your account. You keep access until the end of your billing period. No cancellation fees.

We offer a pro-rated refund within 7 days of a charge if you haven't used the service that period. Contact support@hugmytools.com.

Yes. Paying annually saves roughly 20% compared to month-to-month. The exact savings are shown on the pricing page for each plan.

PDF, JPG, JPEG, PNG, WEBP, GIF, BMP, DOCX, XLSX, PPTX, TXT, HTML, ZIP, TAR, GZ, RAR (coming soon), 7Z (coming soon).

After any operation completes, we suggest logical next steps. Clicking one passes the result directly to the next tool — no re-upload. For example: Compress PDF → Watermark PDF → Protect PDF, all in one flow.

Common reasons: file exceeds your tier's size limit, the PDF is password-protected (use Unlock PDF first), the file is corrupted, or the format is unsupported. The error message will indicate the cause. If you believe it's a bug, email support@hugmytools.com with the error text.

Most operations complete in under 10 seconds for typical files. Large PDFs (100+ pages) or high-resolution images may take 15–30 seconds. AI operations (OCR, background removal, upscaling) take longer due to compute requirements. You see real-time progress via WebSocket.

API access is available on Pro (2,000 calls/day) and Business (15,000 calls/day) plans. The REST API uses the same endpoints as the UI. Documentation is coming soon.

Yes. Enterprise plans offer custom limits, dedicated infrastructure, SLA agreements, white-label options, and SSO. Email enterprise@hugmytools.com.