Question 1

Are my files safe? Do you store them?

Accepted Answer

Your files are encrypted in transit (TLS) and processed in isolated sandboxes. Free-tier files are auto-deleted 1 hour after processing. We never read, index, or share your file contents.

Question 2

Do you add watermarks?

Accepted Answer

Never. Every output file is clean — no HugMyTools branding, no watermarks, regardless of your tier. This is a core product promise.

Question 3

Is an account required?

Accepted Answer

No. You can upload and process files without an account. Creating a free account gives you 10 operations per day, file history, and tool chaining.

Question 4

What is the Free tier?

Accepted Answer

Free forever — 10 operations per day, 50 MB PDF limit, 20 MB image limit, 5 files per operation, 1-hour file retention. No credit card required.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes, any time. Cancel from the Subscription tab in your account. You keep access until the end of your billing period. No cancellation fees.

Question 6

Is there an API?

Accepted Answer

API access is available on Pro (2,000 calls/day) and Business (15,000 calls/day) plans. The REST API uses the same endpoints as the UI.

Frequently Asked Questions

Files & Privacy

Plans & Billing

Tools & Processing

API & Enterprise

Frequently Asked Questions

Files & Privacy

Plans & Billing

Tools & Processing

API & Enterprise